Where does the web chat widget appear?

The web chat widget is placed on your website so visitors can reach your team. During setup we review your site and configure where chat is available.

Can a chat escalate to a phone call?

Yes. Web chat is integrated with your communications platform, so a chat can be escalated to a voice call when a conversation needs it.

Do chats integrate with our contact center?

Yes. Web chat is part of the contact center platform, so chats are routed, tracked, and reported alongside voice, SMS, and email interactions.

Customer Web Chat

Meet website visitors where they are. Web chat connects your site to your team through your communications platform.

Schedule a Consultation (217) 468-3733

Web Chat for modern businesses

Customer web chat on your website that connects visitors to your team through your unified communications platform.

Chat widget on your website

Routing to available team members

Chat history and context

Escalation from chat to voice

Integrated with contact center

Reporting on chat interactions

How we deliver Web Chat

A structured approach so your communications are set up correctly and supported from day one.

Website Review

We review your website and where chat would best serve your visitors.

Widget Setup

We configure the web chat widget and connect it to your team's routing.

Integration

We integrate web chat with your contact center and CRM so chats have full context.

Team Training

We show your team how to handle chats and escalate to voice when needed.

Common Questions

Everything you need to know about our web chat services.

Ready to explore Web Chat?

Schedule a consultation so we can understand your communication needs and recommend the right solution for your business.

Schedule a Consultation (217) 468-3733